Simple. Personal.
Made just for you.

There is no cart on this website. Every TR Concept piece starts with a conversation — and ends with something made specifically for the person receiving it.

THE PROCESS

FIVE STEPS

From your first message to their door

STEP 1

Tell us about your occasion

Fill in our simple enquiry form — it takes about 2 minutes. Tell us your occasion, how many gifts you need, your preferred colour, and whether you'd like embroidery. The more detail you give us, the better the quote we can create for you.

What we ask: Occasion type · Quantity · Bed size · Colour preference · Names or text to embroider (optional add-on) · Event date · Budget range

Takes 2 minutes · Available 24/7

STEP 2

We send your personalised quote

Within a few hours of receiving your enquiry, we'll send you a personalised quote with full pricing and — if you've requested embroidery — a digital mockup showing exactly how your names or initials will look on the fabric.

Your quote includes: Itemised pricing · Embroidery mockup (if applicable) · Colour swatch confirmation · Estimated production and delivery timeframe

Response within a few hours · Mon–Sat

STEP 3

Approve and confirm with a deposit

Once you're happy with the quote and mockup, simply reply to confirm. We'll send a secure payment link for your 50% deposit — this locks in your order and starts production. The remaining 50% is due when your order is ready to dispatch.

Payment: 50% deposit to confirm · Balance due on dispatch · Secure payment via Stripe · AUD only

No payment needed until you’re happy

STEP 4

We make your order

Production begins as soon as your deposit is received. Each piece is crafted individually — cut, finished, embroidered if requested, and packaged with care. We'll keep you updated at key milestones and let you know as soon as your order is ready.

Standard lead time: 2–3 weeks from deposit · Larger orders (50+) allow 4–5 weeks · Rush orders may be possible — ask us

2–3 weeks production · updates along the way

STEP 5

Delivered beautifully to your door

Your order arrives packaged exactly as specified — tissue wrap, ribbon-tied box or premium keepsake box depending on your choice. We ship Australia-wide via tracked courier. Balance payment is collected before dispatch.

Delivery: Tracked shipping Australia-wide · Estimated 2–5 business days once dispatched · We can ship to multiple addresses for large event orders

Tracked · Australia-wide · Multiple addresses available

Frequently Asked Questions

  • For single or small personal gifts — no minimum. For bulk event orders (weddings, corporate), we recommend a minimum of 10 units for the best pricing. We'll always let you know the most cost-effective way to structure your order.

  • Embroidery is an optional add-on — it is not included in the base product price. Pricing starts from +$15 per pillowcase and +$25 per pair. Your quote will always include the exact embroidery cost before you confirm anything.

  • From enquiry to delivery, allow approximately 3–4 weeks for standard orders. This includes quote turnaround (same day), your approval time, production (2–3 weeks) and shipping (2–5 business days). For urgent orders, contact us and we'll do our best.

  • Yes — for weddings and events we can embroider a different name on each pillowcase. Simply provide your guest list (Excel or Word) and we'll manage each one individually. This is included in our standard embroidery add-on pricing.

  • Currently we ship within Australia & Vietnam only. If you're outside Australia and interested, contact us — we're happy to discuss options for international shipping on a case by case basis.

READY TO START

It begins with one message.

Fill in our enquiry form and we'll have your personalised quote ready within a few hours.

Start my enquiry
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